![]() This may be because your device has lost its connection to your router, or your internet service provider is temporarily unavailable. Typically, when Alexa says “I’m having trouble understanding you” it’s because your Echo device isn’t able to contact Amazon’s servers, which is where your voice commands are sent to be translated into instructions your speaker can understand. ![]() Our guide explains what are the likely issues, and what you can do about them. This vague error message can mean a few things, and it isn’t always obvious how to fix it. It can be frustrating when an Amazon Echo says it is “having trouble understanding right now”.
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